Refund policy

Return, Refund & Replacement Policy

By placing an order on PrimePicks, customers agree to follow the policy mentioned below.

At PrimePicks, we try our best to make sure every product is checked, packed, and dispatched properly before it reaches you. Our goal is to give customers a smooth shopping experience with clear and fair support in case of any genuine issue with the order.

Order Checking & Quality Assurance

Before dispatch, products are checked and packed carefully from our side. We request customers to also check product details, photos, size, colour, description, and other information before placing the order.

Due to the nature of our products and order processing, we currently do not offer try-and-buy service.

Replacement Support for Genuine Issues

If you receive a damaged, defective, or wrong product, PrimePicks will help you with a replacement after proper verification.

Replacement request must be raised within 3 days of delivery.

Replacement may be approved only if:

The product received is damaged, defective, or wrong
The issue is reported within 3 days of delivery
The product is unused and in the same condition as received
Original packaging, tags, box, accessories, and invoice/order proof are available
A proper complete unboxing video is shared as per the policy

Mandatory Unboxing Video

For any complaint related to damaged, defective, wrong, or missing product, a complete unboxing parcel video is required.

The unboxing video must be:

Single continuous video
Without cuts, pauses, edits, or black screen
Started before opening the sealed parcel
Showing the parcel from all sides
Showing courier docket / AWB number clearly
Continued till the parcel is opened and the product is fully checked
Showing the issue clearly in the same video

Unboxing video means:

sealed parcel → opening → complete product checking

This video helps us verify the issue properly and resolve genuine cases quickly.

Without a proper unboxing video, replacement claims for damaged, defective, wrong, or missing products may not be accepted.

Returns, Refunds & Exchanges

PrimePicks does not accept return, refund, or exchange requests for general reasons such as:

Change of mind
Product not liked after delivery
Customer ordered the wrong product
Size, colour, look, design, or preference issue
Customer no longer wants the product
Minor colour or appearance difference
Sale, discounted, or offer products
Electronic items
Any reason other than damaged, defective, or wrong product delivered

For eligible genuine cases, PrimePicks provides replacement support as mentioned above.

Refunds are not provided for delivered orders except in special cases where PrimePicks is unable to fulfil the order, product is unavailable, or the order is cancelled from our side before dispatch.

If any refund is approved by PrimePicks, it will be processed to the original payment method within 7–10 business days.

Shipping charges, COD charges, convenience fees, payment gateway charges, and return shipping costs are non-refundable.

PrimePicks reserves the right to approve or reject any return, refund, exchange, or replacement request based on order details, product condition, customer communication, inspection results, and policy eligibility.

Product Colour & Appearance Disclaimer

Product colour, shade, shine, texture, or appearance may slightly vary due to lighting, photography, screen brightness, display settings, or batch differences.

Such minor variations will not be considered defects.

Sale or offer products may differ slightly in features, finish, packaging, or looks depending on availability and batch.

Sale Items

Sale items, discounted products, offer products, clearance products, and promotional products are not eligible for return, refund, or exchange.

Products purchased during sale or offers are not available for try-and-buy.

COD / Semi-COD Advance Policy

For COD / Semi-COD orders, an advance amount is collected to confirm the order and cover COD processing, shipping, and handling charges.

COD advance amount:

₹200 advance for orders up to ₹10,000
₹2,000 advance for orders above ₹10,000
₹5,000 advance for orders above ₹25,000

The COD / Semi-COD advance amount is non-refundable if the customer cancels the order after confirmation, refuses delivery, is unavailable, provides incorrect details, or does not accept the shipment.

If an order is cancelled by PrimePicks due to product unavailability or any issue from our side, the advance amount may be refunded after verification.

Prepaid Orders & Discounts

Prepaid orders may be eligible for a 10% discount up to ₹500, as applicable at the time of purchase.

If any replacement or refund is approved in an exceptional case, the discount amount, shipping charges, or applicable charges may be adjusted from the final value.

Replacement Shipping

For approved replacement requests, customers must contact us first at support@primepicks.in.

The replacement process and return address, if required, will be shared after the request is reviewed and approved.

Customers may be responsible for return shipping costs unless otherwise approved by PrimePicks.

Replacement delivery may take approximately 10–15 days, depending on product availability and courier timelines.

If the product value is above ₹4,000, we recommend using a trackable shipping service or purchasing shipping insurance. PrimePicks does not guarantee receipt of returned items sent without tracking.

Order Processing & Delivery Timeline

Orders usually require 1–2 days for processing and dispatch.

Delivery timelines:

Standard Delivery: Free, usually 5–7 working days after dispatch
Express Delivery: ₹99, usually 3–4 working days after dispatch

Delivery timelines may vary due to courier delays, location, weather, public holidays, operational issues, or other circumstances beyond our control.

Late or Missing Refunds

If a refund has been approved but not received yet, please check your bank account first.

Then contact your bank or payment provider, as refunds may take some time to reflect officially.

If you have completed these steps and still have not received your refund, please contact us at support@primepicks.in.

For any order-related support, replacement request, or policy clarification, please contact us at:

Email: support@primepicks.in

We typically respond within 12–24 hours.